Frequently Asked Questions

Welcome to the Free Classified Ads FAQ section, where we address your most common questions.

Posting & managing ads

How do I post a free ad?

Create an account or sign in, then select Post a Free Ad. Choose a category, add a title, description, price and photos, set your location and publish. Most ads go live within minutes.

How long does my ad stay live?

Free ads stay live for 30 days by default. You can renew, edit or remove your ad at any time from My Account → My Listings.

Why was my ad rejected or removed?

Ads must follow our Terms & Conditions and posting rules. Common reasons include prohibited items, duplicate listings, wrong category or misleading content.

Is it really free?

Yes. Posting a standard ad is free. We charge only for optional upgrades such as Featured or Top Ad placement, which are clearly priced before you pay.

The Connecting Deals app

I already have the Connecting Deals app. How do I get the new version?

• If you have automatic updates enabled, the new app will be installed as soon as it becomes available.
• If automatic updates are disabled, update by going to the App Store or Google Play Store and searching for Connecting Deals.

How do I download the Connecting Deals app?

The Connecting Deals app is available to download for free from both the App Store for Apple devices and the Google Play Store for Android devices.

The Connecting Deals app isn’t working

The best thing to do is turn it off and on again. If that does not work, we recommend:

• Checking whether an update is available for the app.
• Ensuring your device operating system is up to date.
• Deleting and reinstalling the Connecting Deals app.

Will my old login details work on the new app?

Yes. All login details remain the same and you can still access your original account on the new app.

Will my saved searches be transferred to the new app?

Yes, as long as you have logged into your original account.

How do I delete messages on the new app?

Navigate to Messages by selecting the message icon at the bottom of the screen. You can then delete the entire message history with another user by swiping left on the conversation. Please note that individual messages in a conversation cannot be deleted once sent.

How do I remove the beta version of the app?

iOS: uninstall the beta app from your device, then visit the App Store and install the latest version.

Android: uninstall the beta app, visit the Google Play Store and select ‘leave beta’ (this may take several hours to process), then install the app.

Safety & payments

How do you protect my email address?

We automatically mask buyer and seller email addresses when you reply through the site. See Safety & Security for details.

How do I stay safe when buying or selling?

Meet in a public place, inspect items before paying, never send money in advance to someone you haven’t met, and keep conversations on the platform.

Still need help?

Contact our team through the Contact Us page and we’ll get back to you as soon as possible.