Cluster Manager Operations

Cluster Manager Operations

Job Vacancy in KA – Apply Today

**Greetings of the Day !!!**

**We are currently hiring for the open position below for our Bengaluru location.**

**Designation:** Cluster School Operations Manager
**Department:** School Operations
**Reporting To:** Business Head

**Location:** Edunation Services Pvt. Ltd.
**Experience:** 8–12 years, preferably in K–12/CBSE school operations
**Qualification:** Graduate/Postgraduate; MBA/PGDM in Operations/Management preferred

**Job Purpose**

The Cluster School Operations Manager will be responsible for the **overall operational excellence, administration, compliance, infrastructure, safety, and support functions across a cluster of CBSE schools**. The role will ensure that all schools operate efficiently, consistently, safely, and in accordance with CBSE, statutory, organizational, and quality standards.

The position will work closely with **School Principals, Admin Managers, HR, Finance, Admissions, Transport, Security, IT, Facilities, and central functions** to ensure seamless school operations and an excellent experience for students, parents, employees, and other stakeholders.

**Key Responsibilities**

**1. Cluster Operations Management**

* Oversee day-to-day operational functioning of multiple CBSE schools within the assigned cluster.
* Establish standardized operating processes across schools.
* Monitor operational KPIs, identify gaps, and drive corrective actions.
* Conduct regular school visits and operational audits.
* Ensure timely resolution of operational issues and escalations.
* Coordinate with Principals and School Operations/Admin teams to maintain smooth functioning.

**2. Administration & Infrastructure**

* Ensure effective management of school infrastructure, facilities, housekeeping, security, maintenance, and utilities.
* Monitor preventive and corrective maintenance of buildings, classrooms, laboratories, libraries, playgrounds, and common areas.
* Ensure adequate availability of essential supplies, equipment, furniture, and consumables.
* Review vendor performance and ensure adherence to SLAs.
* Monitor housekeeping standards, hygiene, cleanliness, and overall campus presentation.

**3. CBSE & Statutory Compliance**

* Ensure schools comply with applicable **CBSE norms, state regulations, local statutory requirements, and organizational policies**.
* Maintain and monitor statutory records, licenses, certificates, agreements, and renewals.
* Coordinate documentation and preparedness for CBSE inspections, audits, and regulatory visits.
* Ensure compliance related to fire safety, building safety, sanitation, transportation, security, and other applicable requirements.
* Maintain a compliance calendar and ensure timely closure of compliance actions.

**4. Health, Safety & Security**

* Implement robust school safety and security protocols.
* Ensure fire safety systems, emergency exits, evacuation plans, CCTV, access control, and security systems are operational.
* Conduct periodic safety audits and mock drills.
* Ensure appropriate protocols for student and employee emergencies.
* Monitor security guards, transport staff, housekeeping teams, and other outsourced personnel.
* Drive a strong culture of safety across all schools.

**5. Transport Operations**

* Oversee school transportation operations across the cluster.
* Ensure compliance with applicable transport and student safety requirements.
* Monitor vehicle fitness, permits, insurance, GPS, route plans, and documentation.
* Review transport vendor performance and student/parent feedback.
* Ensure appropriate processes for student boarding, alighting, attendance, and emergency situations.

**6. Vendor & Contract Management**

* Manage key operational vendors and service providers across the cluster.
* Ensure vendor onboarding, contracts, SLAs, performance reviews, and renewals.
* Monitor vendor costs and service quality.
* Negotiate with vendors wherever required and identify opportunities for cost optimization.
* Ensure proper documentation and compliance of outsourced manpower.

**7. Budget & Cost Management**

* Prepare and monitor the operational budget for the assigned schools.
* Control operational expenses without compromising safety or service quality.
* Track expenditure against approved budgets.
* Identify cost-saving and process-efficiency opportunities.
* Ensure appropriate approvals and financial controls for operational expenses.

**8. People & Team Management**

* Lead and mentor School Admin Managers and operational teams across the cluster.
* Define responsibilities, KRAs, and performance expectations.
* Review team performance and productivity.
* Identify training and capability-building requirements.
* Ensure adequate manpower for critical operational functions.
* Promote accountability, discipline, teamwork, and service orientation.

**9. Coordination with Principals**

* Partner closely with School Principals to understand operational requirements and priorities.
* Support Principals in resolving complex administrative and infrastructure issues.
* Provide regular operational dashboards and reports to leadership.
* Ensure operational decisions are aligned with the school's academic and strategic priorities.

**10. Parent & Stakeholder Experience**

* Ensure operational processes support a positive parent and student experience.
* Monitor and resolve operational complaints and escalations.
* Coordinate with Admissions, Front Office, Transport, Security, and other teams to improve service delivery.
* Identify recurring concerns and implement preventive measures.

**11. Process Excellence**

* Develop, implement, and periodically review SOPs for school operations.
* Standardize operational processes across the cluster.
* Conduct periodic audits and compliance checks.
* Identify operational risks and establish mitigation plans.
* Drive continuous improvement and digitization of operational processes.

**Preferred Experience**

* Experience in **CBSE/K–12 school operations** preferred.
* Experience managing **multiple schools or multi-location operations** will be an advantage.
* Strong understanding of school administration, statutory compliance, facilities, safety, transport, and vendor management.
* Experience working with Principals and senior school leadership.
* Strong ability to manage multiple priorities and operational escalations

**Key Stakeholders**

**Internal:**

School Principals | Admin Managers | Teachers & Staff | HR | Finance | Admissions | IT |

Academic Team | Central Operations

**External:**

Parents | Vendors | Contractors | Government/Regulatory Authorities | CBSE/Inspection

Teams | Security & Transport Partners

Interested candidates can send your cv to **shalini.nanjundaswamy@edunation.co.in**

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Benefits:

* Paid sick time
* Provident Fund

Work Location: In person View and apply here: Click Here to View

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